Terms and Conditions

Terms and Conditions

1. DEFINITIONS

"Customer" refers to an individual who procures the services of our company through email, telephone, or by completing an electronic booking form. Upon confirmation of the reservation by Vamos Taxi GmbH in accordance with the prevailing Terms and Conditions, the customer enters into a binding contractual relationship. The customer assumes responsibility for all communication with Vamos Taxi GmbH representatives, including changes to the service post-ordering, special requests, and/or instructions during the service. The customer must be at least 18 years old and free from legal restrictions on entering into a contractual relationship. Moreover, the customer bears responsibility for accurately and completely furnishing information during the booking process and for the full payment of fees arising from ordered and/or rendered services, encompassing potential insurance premiums and fees for service modifications, additions, or cancellations. It is incumbent upon the customer to duly inform all passengers about the services and any subsequent changes post-original order, and to confirm that all passengers accept these General Terms and Conditions.

"Passenger" denotes the individual whose name is specified in the reservation form. While the passenger may also be a customer of the service, it is not a prerequisite for the customer to be a passenger. The passenger must be at least 18 years old.

"Service" (transfer, drive) denotes a vehicle transfer service (vehicle rental with a driver) between the point of origin and destination. The service may include ancillary assistance in arranging other services on behalf of the customer. Customers have the option to request a service comprising one or more transfers.

"Partner" signifies a service provider from whom the company can procure services or activities on its own behalf, which form an integral component of the service. In the event of any incongruity between the Partner Terms and these General Terms and Conditions, the pertinent condition or provision of these General Terms and Conditions shall be considered binding. Our partners are duly listed in business registries and possess all requisite licenses to execute the pertinent services.

“Confirmation" constitutes a document validating the reservation, containing all particulars as outlined in the booking form unless stipulated otherwise, which is transmitted to you via email.

"Company" (also referred to as "Vamos", "Our Company", "We", "Us", etc.) pertains to Vamos Taxi GmbH, headquartered in Zürich at Bleicherstrasse 16, 8953 Dietikon, Switzerland, duly registered with the Court registry of Zürich under registration number: CH-020.4.077.792-7.

2. ABOUT US

We facilitate digital or telephone-mediated services for passenger transportation. Operating exclusively through our website, "domain," of which we are the sole proprietors, our headquarters are situated at 16 Bleicherstrasse, Dietikon, Switzerland. As intermediaries, we do not directly provide transportation services but facilitate connections between passengers and carriers. Upon making a reservation for Transport Service with us, you acknowledge entering into a contractual agreement for the provision of Transport Service solely with the Carrier. A mutual relationship ensues between you and the Carrier, with both parties assuming sole responsibility for fulfilling the provisions of the transport service.

For business communications, we utilize the telephone number +41796267082 and conduct operations via the website Vamostaxi.eu, with our email address being vamostaxizurich@gmail.com. Collaborating with professional carriers possessing requisite licenses and permits mandated by national law, we ensure the delivery of professional passenger transport services or act as intermediaries for their provision. As neither a carrier nor a licensed private operator, we do not directly offer transportation services. Our role is exclusively that of an intermediary between you and the Carrier. By booking services through our domain, you establish a direct and legally binding contractual relationship with the Carrier accepting your ride, precluding any consideration of the Company as a travel agency. The Company abstains from providing transportation services and refrains from involvement in the relationship between you and the Carrier. The contractual nexus for the provision of transportation services exclusively transpires between you and the Carrier, with the Company assuming no role as a contracting party or acquiring rights or obligations therefrom. Discharging no responsibility for passenger carriage, the Company, its representatives, employees, and affiliates bear no liability for risks inherent in the contractual agreements between passengers and Carriers, and shall not be held accountable for damages emanating from such agreements. The decision to engage our services rests solely with you, and by booking, you affirm your obligation to adhere to these Terms of Use. The Company does not serve as a representative for you or the Carrier and does not provide assurances regarding the quality of transport services or the conduct of Carrier drivers. Carrier drivers do not maintain an employment relationship with the Company or its partners. While the Company may instruct Carriers to render transportation services, it does not evaluate the suitability, legality, or competence of any Carrier. By reserving services, you explicitly absolve the Company from any claims, liabilities, or damages associated with Carriers and their personnel. The Company shall not intercede in disputes between you and Carriers. Booking services implies acknowledgment that the Company is not party to the contractual relationship between you and the Carrier, albeit these services are subject to these General Terms and Conditions. Before availing yourself of the services offered on our website, it is imperative to comprehend and accept these Terms, as they govern each ensuing contract. By making a booking, you affirm your comprehension of these Terms and your legal capacity to accept them on behalf of yourself and all travelers. Failure to comprehend any aspect of the Agreement necessitates contacting our Customer Support Department before proceeding with booking. If you decline to be bound by these Terms, regrettably, booking services with us will not be feasible.

3. INTRODUCTORY NOTES

Upon completion of the booking form, you assert your capacity to enter into legally binding contracts both in your own capacity and on behalf of the passenger. The reservation form is deemed an integral component of these General Terms and Conditions.

Should you decline to accept these General Terms and Conditions for any reason, booking the Service will not be possible. Our company will not extend services to individuals who have not consented to these General Terms and Conditions.

Should any aspect of these General Terms and Conditions or the booking form be unclear to you, we urge you to seek clarification from our Customer Support Department. Failure to do so absolves us from any liability to you, whether explicit or implied by these General Terms and Conditions.

Any modifications to these General Terms and Conditions will be communicated through notices published on our website.

4. NATURE AND SCOPE OF THE SERVICE

The transfer service is the rental of a vehicle with a driver by land or sea and it is impossible to guarantee the exact transfer route. The maps on our websites are illustrations in this regard. While we will take all reasonable steps to adhere to arrival and departure times in accordance with the booking form and information provided on our website, all stated dates and durations are non-binding estimates.

In case of difficulties encountering the driver, call our Customer Support Department. If you do not do so but order an alternative transport service, we will be deemed to be completely relieved of any contractual, actual or legal obligation or liability to you. This includes your possible refund requests. If you are not at the place and at the time of the scheduled start of the service, nor do you arrive at that place within the next 30 minutes (60 minutes if the starting point is the airport), nor do you contact our office by phone, e-mail or do not answer any of the two phone calls from our office to the number you entered when booking, we will consider that you have not appeared (no-show) and charge you for all services you have ordered. In accordance with established business practice, digital records from our servers will be considered as proof of the time of telephone calls.

The vehicles shown on the page are illustrative in nature. We have the right to assign a larger vehicle or several vehicles of the same value to your transfer without prior notice.

You are responsible for checking the agreed pick-up time and ensuring arrival at the airport, station or port with sufficient time for check-in or other travel arrangements. The carrier will pick you up and leave you as close as possible to the given addresses. In case the access to the usual route is closed due to weather conditions, traffic accidents, etc., the carrier will, at your express request, use a longer route to reach the agreed destination, but in such cases, you will be responsible for any additional costs incurred if they occur. All contracted Services fall within the scope of public liability coverage of the Carrier's Insurance Policy or the insurance of their subcontractor.

Although we strive to provide SMS with confirmation on request, this service depends on telephone networks that are beyond our control. If a text message is lost or delayed, the customer will refer to the information provided by email.

5. BOOKING PROCEDURE

By clicking or tapping the "Book" button on our website or by completing the booking process via telephone, you unreservedly accept these General Terms and Conditions. No other interaction or communication between our company representatives and yourself shall constitute a reservation, nor shall it be governed by these General Terms and Conditions.

The obligation of our company to furnish you with the service commences upon issuance of the Confirmation. Receipt of the Confirmation obligates you to remit payment for the service in accordance with the particulars outlined in the reservation. Records from our email servers shall serve as evidence of your receipt of the Confirmation.

Upon receiving the Confirmation, it is incumbent upon you to meticulously verify the accuracy of all information. While we undertake reasonable endeavors to verify airlines and their arrivals, ultimate responsibility for accuracy rests with you. Consequently, we disclaim any liability for issues arising from inaccuracies or erroneous information in the reservation. We advise scheduling your departure from the airport at least 2 hours prior to your flight's departure time, with an additional allowance for the estimated duration of the transfer (which can be determined during booking or via your My Reservation account post-booking), augmented by 20% to mitigate potential delays. For instance, if the estimated transfer duration is 30 minutes, 20% thereof equates to 6 minutes, necessitating a departure from the airport 2 hours and 36 minutes ahead of your flight's departure time.

Your obligations to us cease upon conclusion of the service or its cancellation. We recommend retaining a printed or digital copy of the Confirmation throughout the duration of the service.

It remains solely your responsibility to ascertain your eligibility for travel to destinations listed in the booking form, as well as possessing all requisite documents, certifications, etc., to be presented to various authorities during travel, and ensuring compliance with all pertinent local legal and regulatory stipulations.

6. EXTRAS

In the booking form, various pre-selected supplementary services may be available, accompanied by a corresponding price list, if applicable and relevant to the chosen service.

Child car seats are provided upon request. However, please be advised that we cannot be held liable if children accompanying you require car seats of different sizes than those provided for their age.For the transportation of skis, folding bikes, and collapsible wheelchairs, please ensure to designate them under "extras" in the booking form to facilitate allocation of an appropriate vehicle. All additional luggage must be securely packed. When selecting a vehicle, it is essential to consider both the permitted luggage capacity and the number of passengers.

Extended city stays can be arranged at the time of booking, incurring a supplementary fee of €15, with a maximum duration of 15 minutes. Additional emergency stops at resorts can be requested for transfers exceeding two hours without prior designation in the reservation form. However, such stops must not exceed a duration of 15 minutes.

7. BAGGAGE ALLOWANCE

When selecting a vehicle, it is imperative to consider the quantity and dimensions of luggage. The permitted luggage per seat comprises one piece of medium size (56cm * 45cm * 25cm) and one piece of hand luggage. For instance, if you opt for an 8-passenger/8-seater vehicle for a 4-passenger transfer, you may bring 8 medium-sized suitcases and 8 pieces of hand luggage.

For luggage of varying dimensions, it is essential to factor in the allowable amount of luggage and the number of passengers. Should you encounter difficulty in determining the appropriate vehicle for your transfer, please do not hesitate to contact our Customer Support Department, who will offer guidance on the most suitable selection.

In the event that additional passengers or luggage exceed the capacity of the selected vehicle, it is mandatory to promptly notify our Customer Support Department. Subsequently, we will endeavor to furnish an appropriate vehicle for your transfer at the requisite new price. Upon your agreement to the price adjustment, an amended Confirmation will be issued. Should you opt to cancel the transfer under the aforementioned circumstances, the cancellation conditions applicable within the last 24 hours shall govern your reservation.

8. WAITING TIME

The chauffeur will await your arrival at the designated departure location at the stipulated transfer time outlined in the Confirmation. The "Included" waiting period for departure on your transfer is 60 minutes for airport departures and 30 minutes for all other departure points. The "Free" waiting duration commences from the time specified in your reservation. Should your flight, train, or boat arrive earlier than scheduled, kindly await until the reservation's designated time. In the event of flight delays, the "free" time is extended to accommodate the new landing time.

Additional waiting time beyond the "free" period must be requested by contacting our Customer Support Department using the number provided in the Confirmation. Such requests are subject to confirmation by the Customer Support Department, ensuring no disruption to the Carrier's daily schedule. Additional waiting incurs charges per commenced hour beyond the expiration of the free waiting period.

9. ACCURACY OF INFORMATION

The content, visuals, videos, and other materials presented on our website serve illustrative purposes solely. While we are dedicated to furnishing accurate, comprehensive, and current information within our capabilities, it is reasonable to anticipate that certain services or components may not be available at all times. Factors contributing to such unavailability may encompass weather conditions, equipment malfunctions, alterations in the nature and scope of our relationship with partner companies, force majeure events (as detailed in Article 11 below), or our independent decision to discontinue a service or its components previously offered. Our Customer Support Department is committed to exerting all reasonable efforts to promptly inform customers. Please be aware that all data pertaining to the anticipated commencement and duration of activities are to be construed as approximations or estimations.

Additionally, all weather data provided on our website is presented in Central European Time with Daylight Saving Time (CET incl. DST) factored in. Please take note of the 24-hour format employed for all time listings; for instance, 08:00 signifies eight o'clock in the morning, while 14:45 indicates two hours and forty-five minutes in the afternoon.

10. PAYMENTS AND FEES

We provide standard payment options, including credit cards (Amex, Visa, Mastercard), cash, or bank transfer. However, please note that not all methods may be available for all services.

During the booking process, the available payment methods for specific services will be displayed for your convenience.

Please be advised that we retain the right to decline any requests to change payment methods other than those originally selected during the booking process.

All payments must be completed online at the time of booking to confirm your reservation. Failure to do so will result in your booking not being confirmed.

11. YOUR CHANGES, AMENDMENTS AND CANCELLATIONS

All cancellations must be processed through your "My Reservations" account. Your cancellation request will be deemed approved and valid only upon receipt of the Transfer Cancellation Confirmation.

Cancellation of a reservation for vehicles seating up to 15 passengers is permissible up to 24 hours before the transfer time, while reservations for vehicles accommodating more than 15 passengers can be canceled up to 5 days before the transfer time. Refund policies are as follows:

For reservations paid in full: A refund of 75% of the total price is applicable, with 25% retained as a cancellation fee, or the total amount may be transferred to a Voucher for use in the following year.
For reservations paid in full via a Voucher: The total amount will be transferred to a Voucher for use in the following year.
For partially charged reservations: A cancellation fee of 25% of the total price of the booked service will be retained.

Cancellation requests submitted within 24 hours of the transfer time for vehicles seating up to 15 passengers, or up to 5 days before the transfer time for vehicles accommodating more than 15 passengers, do not qualify for a refund.

Any changes to reservations must be requested through our Customer Service Department. Upon approval, you will receive an updated Confirmation. Please note that changes may entail adjustments to pricing, which must be settled via cash or credit card. If the approved changes result in a reduced price, the difference will be refunded.

Requests for changes within 24 hours of the transfer time are subject to approval by our Customer Support Department. Failure to obtain approval renders the change invalid.

In the event of a flight delay, kindly inform us promptly using the contact number provided in the Confirmation. If your flight, train, or ship arrives at the departure location earlier than the specified time, please adhere to the time indicated in the Confirmation.

12. OUR CHANGES, AMENDMENTS, AND CANCELLATIONS

In our pursuit of enhancing service quality, we reserve the right to propose modifications to the data within your reservation. These adjustments may include changes to timing, payment methods, or any other pertinent reservation details. Your acceptance of the proposed changes is not mandatory. In the event of non-acceptance, the initially agreed-upon reservation information shall remain valid.

Furthermore, we retain the authority to effect changes to reservation data in cases where inaccuracies stem from erroneously provided information during the booking process. Should such inaccuracies result in an erroneously low pricing quotation, we shall offer you the option to either accept the revised, accurate pricing or proceed with cancellation. Should cancellation be opted for, our standard cancellation policy shall apply.

While we endeavor to meet and exceed the expectations of all our customers, there may arise rare circumstances necessitating the regrettable cancellation of ordered services. Such circumstances may include force majeure events such as weather disasters, labor strikes, and other unforeseen external circumstances beyond our control, technical issues such as vehicle failures unable to be rectified promptly, or organizational constraints. Irrespective of causative factors, we commit to providing full refunds for contracted services left unfulfilled, unless specific circumstances warranting refunds are outlined elsewhere in these General Terms and Conditions.

13. TRAVELER NO SHOW POLICY

A passenger is deemed to have incurred a "no show" if they fail to present themselves at the designated departure point by the conclusion of the inclusive waiting period. Our chauffeurs await passengers with identifying signage or a tablet displaying the passenger's name or our company logo.

Please notify us promptly of flight delays upon receipt of pertinent information. In the event of train, bus, or boat delays, kindly notify our Customer Support Office at least 30 minutes prior to the transfer time to enable us to facilitate timely driver arrival and avoid additional waiting charges.

Should your mode of transport arrive earlier than scheduled, adherence to the transfer time is mandatory. While you retain the liberty to request a transfer time change through our Customer Support Department, approval thereof is not guaranteed. Such requests are subject to amendment within 24 hours.

The departure locale is defined as the address stipulated within your reservation. For transfers from airports, train stations, or bus terminals, our drivers await you in accordance with your respective flight, train, or bus number, or at the designated disembarkation point. In cases where rendezvous at specified locales proves infeasible, we shall inform you via telephone or email and suggest an alternative departure point. It is therefore imperative to provide accurate details such as flight numbers, train origins, bus terminals, or the names of ships or islands of embarkation. Please include such pertinent instructions or information in the reservation notes for the driver's reference during booking.

Failure to establish communication within 30 minutes (or 60 minutes for airport departures) subsequent to the stipulated departure time via the provided contact number or email shall result in the declaration of a passenger "no show." Digital records from our servers shall serve as irrefutable evidence of the timing of telephonic communications. In the event of a "no show," entitlement to a refund is forfeited. In such cases, any potential cash-back refund entitlement shall be nullified, with a cancellation confirmation issued instead. For return transfers settled via card, failure to confirm service within 24 hours preceding the scheduled transfer shall result in cancellation without entitlement to refund or rescheduling.

14. DRIVER NO SHOW POLICY

Punctuality is paramount for our drivers. In the event of a delay of up to 15 minutes, notification shall be dispatched via SMS or email. Should the delay exceed this timeframe, our Customer Support Department shall initiate contact via the provided confirmation number. Hence, it is imperative to ensure availability at the designated contact number on the day of transfer.

In the event of inability to locate the driver, it is incumbent upon you to initiate contact with our Customer Support Department at least twice via the contact number provided within the reservation or through email correspondence. Digital records from our servers shall serve as irrefutable evidence of the timing of such communications. If it is determined that both you and the driver were present at the meeting point simultaneously and the transfer did not occur, and evidence to this effect is verifiable, reimbursement equivalent to 80% of the invoiced amount may be considered, with the remaining 20% retained to defray associated costs.

15. FORCE MAJEURE

Force majeure denotes extraordinary circumstances beyond our reasonable foresight or control. In the event that the company, its representatives, or contractual affiliates are rendered incapable of fulfilling obligations due to force majeure subsequent to service engagement, exoneration from obligations shall be conferred in consonance with the provisions outlined within these encompassing General Terms and Conditions.

Events precipitated by force majeure absolve us of culpability or influence yet significantly impede service provision. Such events encompass but are not limited to earthquakes, floods, conflagrations, or other severe meteorological phenomena, labor strikes, traffic congestion, road closures, large-scale events such as marathons or rallies, governmental edicts, military maneuvers, among others.

16. PASSENGER BEHAVIOR

We retain the right to refuse service to passengers under the following circumstances:

If we assess that they are incapable of traveling and/or utilizing the services they have reserved.
If their actions could potentially cause discomfort to fellow passengers, our personnel, our partners' personnel, the general public, or pose a risk to anyone's safety or property.

Moreover, in such situations, the agreed-upon service with us may be terminated without entitling the passenger to a refund or compensation.

Should a passenger violate any aspect of the agreed service, special conditions may be imposed on them for the remainder of the service. Neither our company nor our partners can be held legally or financially liable for accidents, injuries, losses, or damages resulting from inappropriate passenger behavior, including behavior influenced by any substances, including prescription drugs and other medical devices.

In the event that a passenger causes damage during the service or necessitates unexpected cleaning or maintenance of the vehicle due to their behavior, both our company and the property owner hold the passenger accountable for compensation. This compensation will be determined based on damage reports and invoices issued by relevant organizations. Failure to adhere to payment deadlines may result in additional costs incurred from legal proceedings.

17. ACCEPTANCE OF RISK

By choosing to utilize our service, you acknowledge and accept the inherent risks involved. This acknowledgment includes your full compliance with safety instructions provided by our staff and/or partners. Additionally, any traveler who experiences potential discomfort or uncertainty regarding participation in any of our services should promptly notify the relevant staff members. Please note that you are under no obligation to proceed with the agreed service if you feel uncomfortable or uncertain. We strongly advise obtaining travel insurance before each trip, regardless of its duration.

18. DISPUTES AND LIABILITY

Complaints are deemed valid if submitted within 10 days of service completion. Upon receipt of your complaint, we commit to addressing it promptly, ensuring resolution within 30 days. Our digital records will serve as evidence of complaint receipt.

Regarding refunds, we undertake to transfer funds within 30 days of your written acceptance of our decision. It's imperative to provide acceptance within 10 days of notification. Please note, we're not liable for bank transfer delays, yet we'll furnish payment documentation upon request.

Incorrectly communicated data, such as errors in order forms, won't automatically warrant refunds. Obvious errors, whether from your end or ours, won't be contractually binding. However, for complaints involving death or injury during trip activities under our or our partner's supervision, we accept liability within the limitations outlined in these General Terms and Conditions.

Unless specified otherwise, we disclaim liability for losses, damages, injuries, or deaths resulting directly or indirectly from our services. Should liability be established, it's subject to relevant international conventions.

In the event of a dispute, if resolution attempts fail, jurisdiction lies with the court overseeing Connecto's headquarters. You agree to reasonably cooperate in obtaining refunds and seeking compensation from third parties. Any rights to compensation from third parties due to their legal liability arising from our services transfer to us unless otherwise specified.

If any provision in these Terms becomes legally invalid, it won't affect the validity of the remaining text. Invalid provisions will be promptly replaced with enforceable ones reflecting the intent of these Terms.

19. ORIGINAL AND TRANSLATIONS (LANGUAGE INFORMATION)

These General Terms and Conditions are originally drafted in English. Our Customer Support Department provides assistance primarily in English, with additional support available in German, Arabic, and French, if feasible.

20. INTELLECTUAL PROPERTY RIGHTS

The utilization of protected names and other intellectual property rights belonging to our contractual partners is governed by licenses under our possession and safeguarded by national legislation, alongside international regulations concerning intellectual property rights.

We strictly prohibit the utilization or exploitation of our websites or any segment of their content for purposes other than the procurement of our services. This encompasses any commercial or competitive objectives, as well as the complete or partial replication of our content through any means, notably incorporating practices recognized by the English terms "scraping" and "deep linking," executed in any manner, without obtaining our prior written consent.

Our websites, along with their entire contents, are safeguarded by commercial and intellectual property rights and constitute the exclusive property of Vamos Taxi GmbH.

21. SUBJECT MATTER AND DURATION OF THE AGREEMENT

The subsequent Articles constitute the Data Processing Agreement as an integral component of the General Terms and Conditions (hereinafter referred to as the “Agreement”) established between Vamos Taxi GmbH and the customer—the consumer of our services. Unless explicitly stated otherwise, all terminologies and expressions shall bear the same significance as outlined in the Articles.

22. TYPE OF PERSONAL DATA

The processing of personal data of our clients may encompass the following information:

Personal details provided in the transfer confirmation, specifically:
Date, time, airport, and flight number (or railway station, railway line number, etc.),
Number of passengers and itinerary, including starting and destination points,
Number of luggage pieces, if applicable,
Client's contact information, including name, telephone number, and email address,
Vehicle category chosen by the client,
Number of required car seats for child transportation,
Any special requests made by the client,
Meeting point with the client at the airport, railway station, etc.,
Telephone numbers of Vamos Taxi GmbH representatives and other pertinent details essential for the comprehensive acceptance and proper execution of the offer.

Personal data subsequently collected to facilitate service provision in compliance with these General Terms and Conditions, such as modifications and/or supplements to the data in the initial transfer confirmation or route plan changes conveyed to Connecto representatives in a timely manner and through appropriate communication channels.

In accordance with the Swiss Archiving Act, we are mandated to retain this personal data for 10 years from the date of service:

Name and surname of the primary passenger
Number of passengers
Email address of the primary passenger
Starting and destination points

23. OUR RIGHTS AND OBLIGATIONS

Our obligations to you encompass the following:

Ensuring that the processing of personal data, including the transfer of personal data to our partner if necessary, occurs in compliance with the provisions of applicable data protection laws.
Ensuring that auditors or inspectors authorized to verify our and our partners' compliance with this agreement are bound by confidentiality obligations.
Ensuring that all your requests for the exercise of rights under the provisions of the GDPR are thoroughly and promptly processed.

Please be aware that letters of guarantee or other documents certifying the signature of a parent or legal guardian, as per Article 7 provisions, will be retained for the entire duration of the service.

Furthermore, it's important to note that in certain circumstances, the legislation of the European Union and Member States may impose on us the obligation to retain your personal data for an extended period and to disclose your data to relevant authorities without prior notification to you.

In addition to the rights outlined in this Agreement and the General Terms and Conditions, and without prejudice to those rights, Connecto reserves the right to transfer your personal information to our partner solely for the purpose of providing and executing the service you have requested. This transfer and subsequent data processing will be conducted in full compliance with these General Terms and Conditions, this Agreement, the GDPR text, and other applicable legal provisions of the European Union and/or the relevant Member States.

24. YOUR RIGHTS

Under the provisions of the GDPR, you have certain rights concerning your personal information. This article outlines your rights and how you can exercise them:

Right to Information: You have the right to request a general description of our data collection and processing activities, including details such as our organization's name and contact information, the purpose and legal basis for data processing, categories of personal data collected, storage periods, available rights, and information about any automatic decision-making or profiling activities.
Right of Access: You can request confirmation of whether we are processing your personal data, obtain a copy of your data, or ask specific questions about your personal data, such as its use, your rights, complaint channels, data collection methods, and involvement in automatic decision-making or profiling.
Right to Rectification: You have the right to ask us to correct any inaccurate personal information we hold about you. We may request verification of the accuracy of the information before making corrections.
Right to Erasure: You can request the deletion of your personal data if it is no longer needed, if you withdraw consent (where applicable), if you successfully object to processing, if data was collected unlawfully, or if deletion is required to comply with legal obligations. However, there are exceptions to this right, such as legal compliance or the need to establish, exercise, or defend legal claims.
Right to Data Portability: You can request your personal data in a structured, commonly used, machine-readable format or ask us to transfer it directly to another data controller, but only if processing is based on consent or a contract with you.
Right to Object: If you believe your fundamental rights override our legitimate interests in processing your personal data, you can object to such processing. We may demonstrate compelling legitimate grounds for processing that override your rights.
Automated Decision Making and Profiling Rights: We do not currently engage in data processing through automated decision-making.

We aim to process all personal data requests within 30 days of receipt, except in complex cases, where we may extend this period by an additional 60 days. We reserve the right to charge a nominal fee for processing complex requests, without affecting your rights under the GDPR or any other applicable laws.

Zurich, 04.03.2024