Booking and Reservations

If you have any questions regarding modifying the date/time of your booking, we're here to help! You can reach out to us 24/7 through various channels:

• Website chat: Simply visit our website and use the chat feature to communicate with our customer support team.
• WhatsApp: Feel free to contact us directly at +41796267082 via WhatsApp for immediate assistance.
• Email: Send your requests to contact@vamostaxi.eu, and our team will respond promptly to fulfill your needs.

Once your modifications are confirmed, you will receive a new confirmation via email.

Please note that our cancellation policy requires cancellations to be made at least 24 hours before the start of the transfer. If you need to cancel your ride within this timeframe, please follow the steps below to initiate the cancellation process:

• Website chat: Simply visit our website and use the chat feature to communicate with our customer support team.
• WhatsApp: Feel free to contact us directly at +41796267082 via WhatsApp for immediate assistance.
• Email: Send your cancellation requests to contact@vamostaxi.eu, and our team will respond promptly to fulfill your needs.

Upon successful cancellation, your payment will be refunded immediately, and you will receive a cancellation confirmation via email.

After completing the booking process and finalizing your reservation, a confirmation email will be sent to the email address provided. This email will contain details of your itinerary, including information on when to expect the driver's details.

At Vamos Taxi, we understand that unexpected events can arise, leading to changes in your travel plans. That's why we offer you the flexibility to cancel your transfer services. You can cancel your transfer services up to 24 hours before your scheduled service for a full refund.

Please note that refunds must be processed by a customer service agent. Therefore, if you need to cancel your booking, we kindly ask you to contact our customer service team using the link provided below. They will assist you with the cancellation process.

Prices displayed on our website include gratuity for all our chauffeurs worldwide, ensuring you receive world-class service with every ride you book.

While tipping is included, as our guest, you have the freedom to provide additional gratuity to your chauffeur in cash on-site, which would be greatly appreciated. Tipping is a wonderful gesture that can enhance your experience and show gratitude for exceptional service.

We recognize that each guest's financial circumstances vary, so tipping your chauffeur is entirely at your discretion. Any gratuity received by our chauffeurs contributes to their commitment to providing excellent customer service and ensuring your utmost satisfaction.

We wish you a pleasant and safe journey!

Traveling for business or leisure? Our Meet & Greet service ensures a warm welcome at most airports. Your chauffeur, holding a sign with your name, will assist you to the vehicle, ensuring a seamless departure. While we prioritize consistency, rare circumstances may occur. Rest assured, your safety is our top priority. All chauffeurs are licensed, insured, and rigorously vetted. Provide flight details when booking for smooth pickup.

At Vamos Taxi, we recognize the importance of providing driver details well in advance of your scheduled pickup time. To ensure your peace of mind, we dispatch driver information via both SMS and email, precisely 6 hours prior to your designated pickup time.

Should you require expedited access to driver details before the standard 6-hour window, we invite you to reach out to our dedicated customer support team at least 24 hours prior to your scheduled pickup time. We are committed to accommodating your needs and ensuring a seamless experience.

Yes, you are welcome to bring your own child/booster seat for added comfort and safety during your ride with us. We prioritize the well-being of our passengers and want you to feel secure throughout your journey.